Frequently Asked Questions

Everything you need to know about upgrading your living space with Prolux.

What is the standard shipping timeframe for furniture items?

Most of our home decor and smaller furniture pieces ship within 3-5 business days. For larger items requiring freight delivery, please allow 7-14 business days for your order to arrive.

Do you offer professional assembly services?

Yes, Prolux offers a 'White Glove Delivery' option at checkout for select furniture pieces, which includes inside delivery, room placement, and full assembly by our professional team.

What is your return policy for home goods?

We offer a 30-day return window for most items in their original packaging. Please note that custom-made upholstery and final sale items are not eligible for return.

Are your wood products sustainably sourced?

At Prolux, we prioritize sustainability. Over 80% of our wooden furniture is crafted from FSC-certified timber or reclaimed materials to ensure a minimal environmental footprint.

How can I track my order status?

Once your order is dispatched, you will receive an email with a tracking number and a link to our logistics portal where you can monitor your shipment in real-time.

What payment methods do you accept?

We accept all major credit cards, PayPal, and Apple Pay. We also offer flexible financing options through Affirm for larger home investment purchases.